Do you offer custom wig consultations?
Yes! We offer personalized consultations to help you select the ideal wig, lace type, density, length, and overall style before purchasing.
Can I use Shop Pay Installments?
Eligible customers can split their purchase into convenient payments using Shop Pay Installments during checkout. Eligibility is determined by Shop Pay.
How do I contact customer support?
Email us anytime at info@crownedingoldcollection.com. Our business hours are Monday–Friday, 9:00 AM–5:00 PM EST. Average response time is 1–2 business days.
How long does shipping take?
Orders are processed within 2–5 business days. Once your order ships, you'll receive a tracking email. Standard U.S. delivery typically takes 5–8 business days after shipment. Delivery times may vary during holidays, new collection launches, or carrier delays.
Do you offer free shipping?
Yes! We offer FREE Standard Shipping on U.S. orders of $300 or more.
Orders under $300 are charged our standard shipping rate, which is calculated at checkout.
Are your wigs beginner-friendly?
Absolutely! Many of our units feature pre-plucked hairlines, adjustable straps, secure combs, and glueless options, making them perfect for beginners and experienced wig wearers alike.
Can I return my wig?
Due to the nature of our products and for hygiene reasons, all wig sales are final unless your order arrives damaged or incorrect. Please inspect your order within 48 hours of delivery and contact us immediately if there's an issue.
How do I know which density to choose?
If you're unsure which density or length is best for you, book a personalized consultation. We'll help you choose the perfect wig based on your lifestyle, desired look, and budget.