Contact information
Contact Information
Crowned in Gold™ Luxury Hair Collection
Thank you for choosing Crowned in Gold™. We are committed to providing exceptional customer service and premium-quality luxury human hair wigs.
Customer Support
📧 Email:
info@crownedingoldcollection.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Closed on weekends and major U.S. holidays.
Response Time
We strive to respond to all inquiries within 1–2 business days.
During product launches, holidays, promotions, or periods of high order volume, response times may be slightly longer.
Before Contacting Us
Please include:
- Your full name
- Order number (if applicable)
- A detailed description of your question or concern
Including this information allows us to assist you more efficiently.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Your email must include:
- Order number
- Photos of the shipping box
- Photos of the shipping label
- Photos of the product
- A short video showing the issue
Please review our Return & Refund Policy for complete details regarding replacements.
Order Status
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking information to update.
Social Media
Stay connected with Crowned in Gold™ by following us on our official social media platforms for new arrivals, promotions, styling inspiration, and product updates.