Refund policy

Return & Refund Policy

Last Updated: July 2026

At Crowned in Gold™, we take pride in providing premium-quality, 100% human hair wigs. Due to the hygienic nature of our products, all sales are final.

Returns

We do not accept returns.

For the safety and protection of all customers, wigs cannot be returned once shipped because they are considered personal-use items.

This includes wigs that have been:

  • Tried on
  • Worn
  • Installed
  • Brushed or combed
  • Cut or trimmed
  • Colored or toned
  • Bleached
  • Plucked
  • Washed
  • Styled
  • Altered in any way
  • Had the lace cut
  • Had tags removed

Please carefully review your order before completing your purchase.

Refunds

All sales are final.

We do not offer refunds for:

  • Buyer’s remorse
  • Ordering the wrong product
  • Ordering the wrong length
  • Ordering the wrong texture
  • Ordering the wrong color
  • Change of mind
  • Improper installation
  • Improper maintenance
  • Normal shedding
  • Personal preference

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of confirmed delivery.

To process your claim, you must email:

  • Your order number
  • Clear photos of the unopened shipping package
  • Photos of the shipping label
  • Photos of all packaging materials
  • Multiple clear photos of the wig
  • A short video showing the issue

The item must be:

  • Unworn
  • Unwashed
  • Uncut
  • Unaltered
  • Lace uncut
  • Tags attached
  • In its original packaging

Once our team reviews and approves the claim, we will replace the item.

Refunds will not be issued for approved damaged or incorrect order claims.

Fraud Prevention

To protect our customers and our business, Crowned in Gold™ reserves the right to deny any claim that:

  • Does not include the required documentation
  • Is submitted after the 48-hour reporting window
  • Shows evidence of wear or alteration
  • Appears fraudulent or abusive

False or fraudulent claims may be reported to the shipping carrier and applicable authorities.

Lost or Stolen Packages

Once your package has been marked Delivered by the shipping carrier, Crowned in Gold™ is not responsible for lost or stolen packages.

If your package is missing after delivery, please contact the shipping carrier directly to file a claim.

Order Cancellations

Orders may only be canceled before processing begins.

Once an order has entered processing or has shipped, it cannot be canceled.

Chargebacks

Customers agree to contact Crowned in Gold™ before initiating a chargeback with their financial institution.

Fraudulent chargebacks involving delivered merchandise will be disputed using available documentation, including shipping confirmation, tracking information, delivery confirmation, order history, and communications.

Contact Us

If you have any questions regarding this policy, please contact us through the contact information provided on our website.