Shipping & Processing

Thank you for choosing Crowned In Gold Hair Collection.

Every order is carefully prepared to ensure you receive a premium-quality wig that meets our standards. Please review our shipping and processing information before placing your order.

Order Processing

Order processing refers to the time required to prepare your wig before it is shipped.

Our processing time varies depending on the unit ordered.

  • Ready-to-Ship wigs typically process within 1–3 business days.
  • Custom and made-to-order wigs generally require 3–10 business days, depending on customization requests and supplier availability.

Please note that processing times may be extended during holidays, product launches, promotional events or periods of unusually high order volume.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Shipping Times

Once your order has completed processing, it will be shipped using one of our trusted shipping carriers.

Estimated delivery times:

  • Standard Shipping: 3–5 business days

Please remember that shipping time begins after your order has completed processing.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing:

  • Your tracking number
  • A tracking link
  • Shipping carrier information

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation email.

How Long Will It Take to Receive My Order?

Delivery times depend on whether your wig is ready to ship or custom prepared.

  • Ready-to-Ship Units: Processing typically takes 1–3 business days, followed by approximately 3–5 business days for shipping.
  • Custom Wig Orders: Additional processing time is required before shipment. The total delivery time will vary based on the level of customization requested.

If you need your wig by a specific date, please contact us before placing your order so we can confirm availability and estimated delivery.

Shipping Carriers

To ensure safe and reliable delivery, Crowned In Gold Hair Collection may ship orders using trusted carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL

The shipping carrier selected will depend on your location, shipping method selected, and order requirements.

Delayed Orders

While we work hard to deliver every order on time, occasional delays may occur due to circumstances outside our control, including:

  • Severe weather
  • Holidays
  • High shipping volumes
  • Carrier delays
  • Customs processing (for international shipments)
  • Supplier inventory availability

If your order experiences an unexpected delay, we'll gladly assist you in tracking your shipment and providing updates whenever possible.

Order Confirmation Emails

After placing your order, you'll receive an order confirmation email.

If you do not receive your confirmation within 24 hours, please:

  • Check your Spam or Junk folder.
  • Verify that the email address entered during checkout is correct.
  • Contact our Customer Support team if you still cannot locate your confirmation.

Need to Cancel Your Order?

Orders may only be canceled before processing begins.

Once a wig has entered production, customization, or shipment preparation, cancellations may no longer be possible.

If you need to request a cancellation, please contact us immediately with:

  • Your full name
  • Order number
  • Email address used during checkout

We will review your request and let you know whether cancellation is still available.

Questions About Your Order?

We're always happy to help.

If you have questions regarding:

  • Processing times
  • Shipping updates
  • Tracking information
  • Delivery estimates

Please contact our Customer Support team through our Contact Us page, and we'll respond as quickly as possible.